Terms of Service

Welcome to ImpactHub. These Terms of Service govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms.

Last Updated: October 15, 2025

Effective Date: October 15, 2025

Service Provider Information

ImpactHub

3 Chome-21-4 Yushima, Bunkyo City, Tokyo 113-0034

Phone: +81 3-6240-0261

Email: info@luntrawheel.com

Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

These terms apply to all visitors, users, and others who access or use our services. We reserve the right to update these terms at any time, and your continued use of the website after changes constitutes acceptance of the modified terms.

Use of Our Services

Acceptable Use Policy

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the services in any way that violates applicable local, national, or international law
  • Transmit any material that is defamatory, offensive, or otherwise objectionable
  • Attempt to gain unauthorized access to any portion of the website or any systems or networks
  • Interfere with or disrupt the services or servers or networks connected to the services
  • Use any automated system to access the services in a manner that sends more requests than a human can reasonably produce

Permitted Uses

Our services are designed to support nonprofit leaders and social entrepreneurs in developing their organizations. You may use our website to explore our programs, access educational resources, contact us for consultations, and participate in programs for which you have enrolled.

Service Access Requirements

To access certain features of our services, you may need to provide accurate and complete information. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.

Fairge Guidelines

We expect all users to engage with our services respectfully and professionally. This includes respecting the time and expertise of our team members, participating constructively in any programs or communications, and providing honest feedback about our services.

Account Management

Account Creation

When you create an account or engage with our services, you must provide accurate, current, and complete information. You agree to update this information as necessary to keep it accurate and current. Providing false or misleading information may result in termination of your access to our services.

Account Security

You are responsible for safeguarding any passwords or credentials associated with your account and for any activities or actions taken under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

Account Suspension and Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without cause, and with or without notice. Reasons for termination may include violation of these Terms, fraudulent or illegal activity, or other behavior that we deem harmful to our community or services.

Account Closure

You may close your account at any time by contacting us. Upon closure, we will delete or anonymize your personal information in accordance with our Privacy Policy, though we may retain certain information as required by law or for legitimate business purposes.

Service Availability and Modifications

Service Uptime and Maintenance

While we strive to maintain continuous availability of our services, we do not guarantee that our website will be available at all times. We may experience downtime for maintenance, upgrades, or due to factors beyond our control. We will make reasonable efforts to minimize disruptions and provide advance notice when possible.

Feature Availability

The features and functionality available through our services may vary and are subject to change. We may add, modify, or remove features at our discretion. Certain features may only be available to users who have enrolled in specific programs or services.

Geographic Restrictions

While we are based in and serve organizations globally, some services or features may be limited in certain geographic regions due to legal, technical, or operational constraints.

Service Modifications and Updates

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of our services.

Intellectual Property Rights

Content Ownership

The content, features, and functionality of our website and services, including but not limited to text, graphics, logos, images, and software, are owned by ImpactHub and are protected by copyright, trademark, and other intellectual property laws.

User-Generated Content

When you submit content to us through forms, communications, or participation in our programs, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content for the purpose of providing our services and improving our offerings. You represent that you have the right to grant this license.

License to Use Our Services

We grant you a limited, non-exclusive, non-transferable license to access and use our services for your personal or organizational use in accordance with these Terms. This license does not include any right to resell or make commercial use of our services or content, or to modify, reproduce, or create derivative works.

Copyright and Trademark Notices

All trademarks, service marks, and trade names displayed on our website are proprietary to ImpactHub or their respective owners. Nothing in these Terms grants you any right to use these marks without prior written permission.

Payment and Fees

Certain services may require payment of fees. All fees are stated inese Yen unless otherwise specified. You agree to pay all applicable fees for services you purchase or enroll in.

Fees are generally non-refundable except as required by law or as explicitly stated in specific program terms. We reserve the right to change our fees at any time, with reasonable notice provided for existing commitments.

Disclaimers and Limitations

Our services are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding the services, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

While we strive to provide valuable guidance and support, we do not guarantee specific outcomes or results from participation in our programs. Individual results depend on many factors including commitment, organizational context, and external circumstances beyond our control.

Legal Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of. Any disputes arising from or related to these terms or our services shall be subject to the exclusive jurisdiction of the courts of Tokyo.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Questions About These Terms?

If you have questions or concerns about these Terms of Service, please contact us.

Contact Us